MD ASHEK HASAN RAFSUN

Delivery Scope: 3 engineering squads (10+ engineers) across frontend/backend/AI integration • 3 time zones • biweekly C-level stakeholder cadence • Android + iOS platform

Took the AI companion application from zero to 10k+ monthly active users. In December 2025, the product was discontinued after R&D hit a technical ceiling on Bengali language AI integration at scale. Currently leading delivery coordination for a new R&D initiative focused on real-time 3D AI avatar simulation with client-side rendering on mobile devices.

• Recovered sprint completion from 62% to 95% over 2 quarters by sequencing delivery across 3 cross-functional squads in 3 time zones through capacity planning, dependency tracking, and weekly risk reviews (tracked via Jira velocity reports, Nov 2024 - Apr 2025)
• Facilitated sprint ceremonies (planning, standups, retrospectives) across distributed teams with structured agendas and 24-hour blocker follow-up, eliminating sprint spillover and anchoring the 62% to 95% recovery
• Improved team velocity by 30% over 6 months by building and maintaining a product roadmap grounded in user feedback analysis, tracked end-to-end in Jira
• Raised stakeholder NPS from 7.1 to 9.0 by instituting bi-weekly product demos and written C-level progress reports, sustaining alignment through the full product lifecycle
• Led integration program for third-party LLM APIs (OpenRouter, Fireworks AI, Groq) by defining requirements, managing vendor timelines, coordinating engineering delivery, and owning acceptance criteria - ensuring integrations shipped on schedule with validated output quality
• Defined QA test scope and coverage strategy before each release cycle by mapping critical user paths and surfacing edge cases early, reducing post-release defect rates
• Drove program governance for Kubernetes infrastructure reliability - defined SLO targets, coordinated change management with the infra team, and tracked delivery milestones via Datadog - achieving 99.95% uptime for 10k+ MAU
• Cut release cycle time by 30% and eliminated ad-hoc deployments by standardizing CI/CD processes across 3 engineering teams through a unified release governance framework
• Delivered IPO-readiness document management system 2 weeks ahead of deadline by designing the directory architecture and governance framework for 50,000+ documents across 12 departments, enabling the compliance team to pass audit with zero issues

• Onboarded 120+ clients within 48-hour SLA windows by coordinating cross-functional handoffs and managing concurrent account queues across the technical operations pipeline
• Generated $15k MRR growth by translating client business requirements into technical configurations and identifying upsell opportunities through consultative discovery conversations
• Owned incident escalation for deployment and uptime issues across all active client accounts, maintaining SLA commitments and preventing client churn